Return & Refund Policy
1. Overview
We want our customers to be satisfied with their purchases. If you experience an issue with your order or are not satisfied with a product, please review the return and refund terms below.
2. Return Eligibility
To request a return, please contact our customer support team within 30 days of delivery.
To be eligible for a return, items should generally be:
Unworn, unused, and unwashed.
In their original condition, with original tags and packaging where applicable.
Accompanied by your order number or proof of purchase.
For hygiene reasons, certain intimate apparel, underwear, and other personal items may not be eligible for return unless they are defective or otherwise eligible under applicable law.
Items showing signs of wear, damage caused by improper use, or alterations may not qualify for a return.
3. How to Request a Return
To start a return:
Email skimssupportt@gmail.com with your order number.
Explain the reason for your return and include photographs if the item arrived damaged, defective, or incorrect.
Wait for our team to provide return instructions and, where applicable, a return authorization or shipping label.
Follow the instructions provided before sending the item back.
Please do not send items to an address that has not been confirmed by our support team.
4. Return Shipping Costs
Return shipping arrangements and costs will be confirmed by our support team when your request is reviewed.
If an item arrives damaged, defective, or incorrect, please contact us so we can assess the issue and explain the available resolution.
For returns due to a change of mind, an incorrect size selected by the customer, or other customer preference reasons, the customer may be responsible for return shipping costs where permitted by law.
Original shipping charges may be non-refundable where permitted by applicable law.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Please allow additional time for the refund to appear in your account after it has been processed.
6. Exchanges and Size Issues
If you receive an item that does not fit as expected, please contact our support team with your order number, product name, and size received.
Exchanges depend on product availability. If an exchange is unavailable, our team will explain any applicable return or refund options.
7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, email skimssupportt@gmail.com as soon as possible with your order number and clear photographs of the issue.
We will review your request and explain the appropriate next steps, which may include a replacement, exchange, or refund.
8. Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.
If an order is canceled after payment has been collected, any approved refund will be issued to the original payment method.
9. Missing or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number and tracking information, if available.
We will help review the shipment status and advise you on the available next steps.
10. International Returns
International customers should contact our support team before returning an item.
Customers may be responsible for return shipping costs, customs charges, duties, or other applicable fees for international returns, where permitted by law. Please wait for return instructions before shipping an item back.
11. Policy Exceptions and Consumer Rights
This policy does not limit any rights that customers may have under applicable consumer protection laws. Where the law provides a different or additional right to a refund, replacement, repair, or return, those legal rights will apply.
12. Contact Us
For return, exchange, or refund assistance, please contact:
Email: skimssupportt@gmail.com
Please include your order number so our team can assist you more efficiently.
Thank you for shopping with us.